Privacy Policy for Eihoshop
Effective Date: 02/01/2025
(“Eihoshop,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our platform (https://eihoshop.com/ and mobile application).
1. Information We Collect
We collect the following types of information:
a. Information You Provide Directly
- Account Information: When you register, we collect your name, email address, phone number, and password.
- Order Information: When you make a purchase, we collect your shipping address, billing address, and payment information.
- Seller Information: If you register as a seller, we collect business details such as your name, business name, GSTIN (if applicable), and bank details for payments.
b. Information We Collect Automatically
- Usage Data: Information about your interactions with the platform, including browsing activity, search history, and purchase behavior.
- Device Information: Details about the device you use to access the platform, such as IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve your experience on our platform.
c. Information from Third Parties
We may collect information from third parties, such as payment processors, social media platforms (if you use them to log in), or publicly available sources.
2. How We Use Your Information
We use the collected information to:
- Process your orders and payments.
- Deliver products and provide customer support.
- Facilitate seller transactions and payments.
- Improve and personalize your shopping experience.
- Send promotional emails, updates, and offers (you can opt out at any time).
- Detect, prevent, and address fraudulent or illegal activities.
- Comply with legal obligations and enforce our terms of use.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We share information with third-party service providers who assist us with payment processing, delivery services, data analysis, and marketing.
- Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with third parties when you explicitly consent.
4. Your Rights and Choices
a. Access and Update
You can access and update your personal information through your account settings.
b. Opt-Out
- You can opt out of receiving promotional emails by clicking the “Unsubscribe” link in the email.
- You can manage cookies and tracking technologies through your browser settings.
c. Data Deletion
You may request the deletion of your account and associated data by contacting us support@eihoshop.com . Please note that we may retain certain information as required by law.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date. Your continued use of the platform constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: support@eihoshop.com
